Your words, your hours
Separate messages for business hours and after hours, written in your voice. After hours, the text can include a link to book a time or request a quote.
Missed-call text-back: answer every caller, even mid-job.
When a call goes unanswered, an automatic text reaches the caller within seconds and asks what they need. Their reply lands on your phone or in your CRM, so a missed call becomes a conversation instead of a lost job.
The problem
Your phone rings at the worst possible moment.
If you run a trade, you know the moment: you’re in an attic, under a sink or on a roof, the phone buzzes in your pocket and there’s no way to answer it. By the time you climb down, the caller may have moved on to the next name on the list. Plenty of people never leave a voicemail.
It isn’t only trades. A small law or accounting office misses calls at lunch, after five and all through busy season. Each of those calls might be a new customer who just wanted a quick answer.
Missed-call text-back doesn’t replace answering the phone. It covers the calls you can’t answer and starts the conversation for you.
MISSED CALL · 2:14 PMAUTOMATED
- 2:14Call to your business line, no answer
- 2:14Text sent: “Hi, it’s [Your Business]. Sorry we missed your call. What can we help with?”
- 2:16Caller replies: “Water heater leaking, can someone come today?”
- 2:16Reply forwarded to your phone and logged as a new lead
How it works
From missed call to booked job.
- STEP 01A call goes unansweredYou’re on a job, it’s after hours, or the line is busy. The call rings out or goes to voicemail as usual.
- STEP 02An instant text goes outWithin seconds the caller gets a short text from your business: who you are, that you saw the call, and what they need.
- STEP 03They reply by textTexting back is quick, and you get the details in writing: what’s wrong, where they are, when suits them.
- STEP 04The reply reaches youIt’s forwarded to your phone and logged in your CRM if you use one, so you call back between jobs with the full picture.
What we build
Set up around how you actually work.
Replies where you’ll see them
Forwarded to your mobile, shared with the office, or logged in the CRM you already use, with the caller’s number and message together.
Fits your phone setup
Business line, VoIP system or call-tracking number: we look at how your calls are handled today and tell you exactly what’s needed before we start.
Sensible rules
Only callers who didn’t get through are texted. We can skip repeat callers, your own staff and other numbers you choose, so nobody gets a text they don’t need.
Clear and respectful
Every text says who it’s from and honors opt-out replies. Carrier registration for business texting is part of the setup, not something left for you to figure out.
Room to grow
Add one polite follow-up if there’s no reply, then connect appointment reminders or review requests when you’re ready.
Who it helps most
Built for people who work with their hands full.
HVAC
On a hot afternoon your techs are in attics while the phones keep ringing.
Websites for HVAC companies →Plumbing
Someone with water on the floor wants to know a real plumber saw their call.
Websites for plumbers →Roofing
Nobody answers from a roof, and after a storm the calls come in when crews are busiest.
Websites for roofers →Law and accounting
After-hours callers get a prompt, professional reply and a link to book a consultation.
Law firm websites →Accounting firm websites →
Pricing
A fixed price, agreed before we start.
Missed-call text-back is an automation project, not a monthly website plan. The price depends on your phone setup, where replies should go and what else you want connected, so we quote it after a free consult. You get a written scope and a fixed price, then accept and pay the deposit online in your client portal.
See current project pricing on our pricing page. It works even better alongside a site that brings in calls: see web design in Atlanta and local SEO.
Missed-call text-back
- ✓ Fixed scope and price agreed up front
- ✓ Built, tested and documented in 1–3 weeks
- ✓ Team training and a handoff video
- ✓ Optional monthly support plan
Questions we get
Will the text come from my business number?
Often it can, depending on how your phone service works. Some setups need a separate textable number or a change to how calls are forwarded. We check your setup on the free consult and tell you exactly what’s involved before you commit.
What if the caller is on a landline?
Landlines can’t receive texts, so that caller won’t see the message. The missed call still appears in your call log, so you can call back as you would today.
Do I need a CRM?
No. Replies can simply be forwarded to your phone. If you already use a CRM or a job-management tool, we can usually log each conversation there as a new lead.
Can I change the message later?
Yes. You approve the wording before launch, and the messages, hours and rules can be updated as your business changes.
How much does missed-call text-back cost?
It’s quoted as a fixed-price automation project after a free consult, because the work depends on your phone system and the tools you use. You see the full price and scope in writing before anything is built.
Will callers find an automatic text annoying?
It’s one short message to someone who just tried to reach you, clearly from your business, with an easy way to opt out. For most callers a quick reply beats silence.
From the blog
All posts →More ways to turn calls into customers.
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Nine signs your small business website is losing you customers, with a free five-minute check for each one, from page speed to forms that go nowhere.
Stop losing jobs to voicemail.
Book a free consult. We’ll look at your phone setup and send you a fixed price.