Terms of service

1. Who we are and when these terms apply

These terms are between Total Stack Solutions LLC (“Total Stack”, “we”, “us”), a Georgia limited liability company based in Atlanta, and the business or person buying from us (“you”). They apply when you buy a plan online, accept a quote, or use our client portal. By doing any of those, you agree to these terms. If you’re agreeing on behalf of a business, you confirm you’re allowed to do so.

2. Our services

Website and SEO plans: monthly or yearly subscriptions, described below.
Projects: AI automation, custom web builds, private on-premise AI and similar work, each under a written quote you accept in the portal. The quote sets the scope, price, payment milestones and deposit. If a quote and these terms disagree, the quote wins for that project.
Add-ons: such as domain registration and business email, billed as separate items.

Automations and AI tools can make mistakes. Check their output before you rely on it for anything important.

3. Website and SEO plans

Our current plans and prices are on our pricing page. Today they are:

Base website: $99 a month. Includes: Custom mobile-first site, no templates · Hosting, SSL and security handled · 4 change requests and 2 design refreshes a year · Leads from your forms in the client portal.
Semi-managed: $149 a month. Includes: Everything in Base · 8 change requests a year · Menu, service and price updates done for you · Priority local support, a real person.
SEO only: $149 a month. Includes: Show up on Google and Apple Maps · Google Business Profile optimized · Consistent listings across directories · Monthly rank report.
Fully managed + SEO: $299 a month. Includes: Unlimited change requests (fair use) · Full local SEO included · First 2 custom features built free · A dedicated partner who knows you.

When you sign up, you choose how to pay:

12-month plan: no setup fee, and your monthly price stays the same for a 12-month term that starts when your plan starts. You can still cancel at any time with no fee (see Cancellation). After the 12 months, your plan continues month to month at the same price until you cancel.
Month-to-month: the same monthly price with no term, plus a one-time $299 setup fee.
Annual billing: pay for 10 months and get 12, with no setup fee.

Prices are in US dollars and don’t include sales tax.

4. Billing

At sign-up

On a 12-month plan or annual billing, you save a card through Stripe when you sign up, and nothing is charged. On month-to-month, you pay the one-time setup fee by card through Stripe, and that’s the only charge at sign-up. Either way, Stripe collects your billing address so sales tax can be calculated, and emails a receipt for any payment.

At launch: your plan starts

Your monthly or yearly plan doesn’t start until your site launches, after you’ve seen it. On the SEO only plan, which has no website build, the plan starts when your listing setup is complete and we tell you it’s live. We start billing that day, and your plan renews on the same date each month or year after.

Renewal and payment

Plans renew automatically until you cancel. Payments are processed by Stripe. If you haven’t saved a card, Stripe emails each invoice with a link to pay online, due within 7 days. If you save a card in the portal and turn on automatic payment, renewals are charged to it. We never see or store your full card number.

Sales tax

Where sales tax applies, Stripe calculates it from your billing address and adds it to the invoice.

Changing plans

You can switch a monthly plan to yearly billing in the portal at any time; your new yearly period starts that day, with credit for the unused part of the current month. To move to a different plan, ask us: an upgrade is prorated from the day it starts, and a downgrade applies from your next renewal.

Price changes

We may change our prices. Your monthly price won’t change during a 12-month term. Otherwise, we’ll email you at least 30 days before a new price applies to your plan, and you can cancel before it does with no fee.

Late payment

If an invoice isn’t paid when it’s due, we’ll remind you. If it stays unpaid, we may pause work on your requests and, after telling you by email, take your site offline until your account is up to date.

Domains, email and other third-party costs

Domain registration, business email and other third-party services are billed separately, at the price we tell you before we buy them, unless your plan or quote says they’re included. Domains renew yearly.

5. Change requests

A change request is an update we make to your existing site for you: new prices, hours, services, promotions, photos or wording.

Allowance: each plan includes the number of change requests listed for it above. Allowances run per calendar year (January to December), and unused requests don’t carry over. Your portal shows how many you’ve used.
Beyond your allowance: we’ll tell you the cost before we start, and do nothing extra without your go-ahead.
New work: new pages, new features or integrations, redesigns, online stores and writing new content from scratch aren’t change requests. We quote them separately, unless your plan includes them (for example, design refreshes or custom features listed for your plan).
Fair use of “unlimited”: on plans with unlimited change requests, there’s no yearly cap. Unlimited covers the normal running of one business’s website: we work through requests in the order they arrive, may schedule a large batch over time, and will quote anything that is really a new project. We’ll always tell you before anything costs extra.

6. Cancellation

Cancel any plan from the billing page in your portal, or by emailing hello@totalstacksolutions.com. There are no cancellation fees on any plan, including a 12-month plan cancelled before its term is over.

When it ends: a cancellation takes effect at the end of the billing period you’ve paid for. Your plan and your site stay on until then, and you can undo the cancellation in the portal before that date.
Before launch: if you cancel before your site launches, your plan and any term never start, and you’re not billed for them. See refunds below for the setup fee, if you paid one.
Your site afterwards: once the plan ends, hosting and change requests for that site stop, and we may take it offline. Within 30 days of the end date, ask us and we’ll send you a copy of your site’s files and content. After 30 days we may delete them from our hosting.
Your domain: your domain is yours. If we registered it for you, we’ll transfer it to you or to the registrar you choose when you ask, once any domain charges are paid. Registrar rules apply; for example, a newly registered domain usually can’t be transferred for 60 days.
Other items: domains, business email and other separately billed items continue, and keep being billed, until you cancel them too.

We may end a plan by giving you 30 days’ notice by email, and we’ll refund any amount you’ve paid for time after it ends. We may suspend or end services sooner if you seriously break these terms, for example by not paying after reminders or breaking the acceptable use rules below.

7. Refunds

Setup fee (month-to-month): the setup fee pays for planning and building your site, so it isn’t refundable once that work has started at your kickoff. If you change your mind before your kickoff, email us and we’ll refund it in full.
Plan payments: we don’t refund partial months or the unused part of a yearly plan. Cancelling stops future plan charges.
Our mistakes: if you were charged twice or charged the wrong amount, we’ll refund the difference in full.
Projects: deposits and milestone payments are refundable only as your quote says.

To ask for a refund, email hello@totalstacksolutions.com. Refunds go back to your original payment method through Stripe and can take several business days to appear on your statement.

8. Your content and responsibilities

Your content stays yours. You own the text, photos, logos and data you give us. You let us use them to build, host, run and promote your site and to provide our services to you.
You have the rights. You confirm that you own or have permission to use everything you send us, and that it’s accurate and lawful, including your prices, claims, licences and reviews.
Your site’s legal notices. You’re responsible for the legal requirements that apply to your business on your site, such as your own privacy notice or industry disclosures. We’re happy to help you add them.
Timely input. Launch dates depend on getting your content, answers and approvals. We’re not responsible for delays while we’re waiting on you.
Your login. Keep your portal login safe and tell us straight away if you think someone else has used it. You’re responsible for what’s done under your account.
Ownership of the site. When a plan ends with everything paid, the design and content of the site we built for you are yours to keep. That doesn’t include our own reusable tools and code (such as the code that connects your site to the portal) or third-party fonts, images, plugins and software, which stay under their own licences.
Showing your site. We’ll only feature your site or business in our work or case studies with your permission.

9. Acceptable use

You may not use our services or the sites we host to: break the law; infringe anyone’s copyright, trademark or privacy; send spam; host malware or phishing pages; mislead or defraud people; harass anyone; or publish content our hosting provider’s policies don’t allow. If something on your site breaks these rules, we may remove it or suspend the site, and we’ll tell you why.

10. Hosting, uptime and results

Uptime: your site runs on our hosting provider’s infrastructure. We work to keep it fast and online, but we don’t guarantee uninterrupted service or any uptime beyond what our hosting provider offers. Maintenance, outages and attacks can happen.
Backups: we keep regular backups of the sites we host, but keep your own copies of anything important to you, such as original photos and documents.
Third-party services: we rely on services we don’t control, including Stripe, our hosting provider and Google. Their changes or outages may affect your site or listings.
No guaranteed results: search rankings, traffic, calls and sales depend on Google, your competition and your market. We work to improve them, but we can’t guarantee any particular ranking or result.

11. Limitation of liability

We provide our services with reasonable care and skill. Apart from that, and to the extent the law allows, our services are provided “as is”, without other warranties of any kind.

To the extent the law allows, we aren’t liable for indirect or consequential losses, such as lost profits, lost revenue, lost data or business interruption. Our total liability for any claim relating to our services is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that can’t be limited by law.

You agree to cover our reasonable costs if a third party makes a claim against us because of content you supplied or how you used our services in breach of these terms.

12. Governing law

These terms are governed by the laws of the State of Georgia, USA. Any dispute will be handled in the state or federal courts located in Fulton County, Georgia. Before going to court, we’ll both try to settle the matter by talking it through.

13. Changes to these terms

We may update these terms. We’ll post the new version here and change the date at the top. If a change materially affects existing clients, we’ll email you at least 30 days before it takes effect. If you keep using our services after that, the new terms apply; if you don’t agree, you can cancel.

14. The rest

These terms, together with any quote you accept and the plan you choose, are the whole agreement between us. If any part turns out to be unenforceable, the rest still applies. If we don’t enforce a term straight away, we can still enforce it later. Neither of us is responsible for delays caused by events outside our reasonable control.

15. Contact

Questions about these terms:
Total Stack Solutions LLC · Atlanta, Georgia
hello@totalstacksolutions.com